Privacy Policy

Last updated: August 2026

This Privacy Policy explains how Magnetic Screens Company (a division of Caruso Consulting Co Ltd, "we", "us" or "our") collects, uses, shares and protects your personal data when you visit insectscreenshongkong.com or buy from us. We handle personal data in line with the Personal Data (Privacy) Ordinance (Cap. 486) ("PDPO") and its Data Protection Principles.

Who is responsible

The data user for the purposes of the PDPO is Caruso Consulting Co Ltd, trading as Magnetic Screens Company. Our Hong Kong address and our registered address are both in the footer of every page and on the About page. You can reach us about anything on this page at theteam@insectscreenshongkong.com.

What we collect and why

Order data. Your name, email address, delivery address, phone number and order contents. We collect these because we need them to fulfil your order, which is the purpose you provide them for (Data Protection Principle 1). We never see or store your full card number: payments go through Stripe or PayPal, who handle card data themselves.

Enquiry data. What you send us through a contact or quote form, so we can answer you. It is used for that purpose and nothing else without your consent (Data Protection Principle 3).

Analytics data. Only if you consent. See the Cookie Policy for what is set and how to change your mind.

How long we keep it

Personal data is not kept longer than necessary for the purpose it was collected for (Data Protection Principle 2). Order records are kept for as long as Hong Kong tax and company law requires, which is generally seven years for business records under section 51C of the Inland Revenue Ordinance (Cap. 112). Enquiries that do not become orders are deleted once the matter is closed and there is no longer a reason to keep them.

Who we share it with

Only the parties needed to get your order to you and to run the site: our payment providers (Stripe, PayPal), our email provider, our delivery partners, and our hosting and analytics providers. They process data on our instructions, or as data users in their own right where they set their own purposes, as payment providers do. We do not sell your data.

Some of these providers process data outside Hong Kong. Where they do, we use providers who commit contractually to protections substantially similar to the PDPO's Data Protection Principles.

Your rights

Under sections 18 to 22 of the PDPO you have the right to ask whether we hold personal data about you, to request a copy of it, and to have it corrected if it is inaccurate. You can also withdraw any consent you have given, including consent to analytics cookies, at any time.

To exercise any of these rights, email us at theteam@insectscreenshongkong.com. We respond within the 40 days the PDPO allows, and normally much faster.

You can also complain to the Privacy Commissioner for Personal Data (PCPD), the Hong Kong regulator, at pcpd.org.hk.

Security

The site runs over HTTPS, payment pages are handled by our payment providers, and access to order data is limited to the people who need it to fulfil your order (Data Protection Principle 4).