Shipping & Delivery

Last updated: August 2026

Where we deliver

We deliver right across Hong Kong: Hong Kong Island, Kowloon and the New Territories, including the outlying islands. Ordering from outside Hong Kong? Contact us first and we will confirm delivery options for your address.

What it costs

Express delivery is a flat HK$150. Orders of HK$550 or more are delivered free. The charge is shown at checkout before you pay, and it is charged as a delivery option rather than as a line item, so a discount code only ever reduces the price of the goods. There is no VAT or GST in Hong Kong, so no tax is added to either the goods or the delivery.

How long it takes

Allow 5 to 7 days for delivery within Hong Kong, plus 24 to 48 hours of order handling before dispatch. Screens are prepared to order rather than picked off a shelf, which is what takes the time. We will tell you if anything is going to run longer than that.

Tracking

Every order ships with tracking. You get a link by email as soon as your order leaves us. For logistical reasons, items in the same purchase are sometimes sent in separate parcels, each with its own tracking. If a tracking email has not arrived, check your spam folder first, then contact us with your order number and we will resend it.

If a parcel is late, lost or damaged

If a parcel is lost or arrives damaged, contact us with your order number and we sort it out, either by replacing the order or refunding it. You do not need to chase the carrier yourself; that is our job, and your rights over goods that arrive damaged are covered on the Refunds & Returns page.

Getting your address right

Please check the delivery address before you pay. If a parcel comes back to us because the address was wrong or nobody could take delivery, we will resend it, though a second delivery charge may apply.